MyOpAssist

Privacy Policy

PLXUS PTY LTD (MyOpAssist)
ACN 696 723 403
Last Updated: 07/04/2026

1. Introduction

PLXUS PTY LTD (“we”, “us”, “our”) operates the MyOpAssist platform (“MyOpAssist”), a digital service used by clinics to communicate with patients before and after surgery.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Our Role

MyOpAssist is a platform used by clinics to support patient communication and collect patient-reported recovery updates.

  • Clinics remain responsible for patient care
  • We act as a technology provider (data processor)

3. What Information We Collect

From Clinics

  • Name
  • Mobile phone number
  • Date of birth
  • Surgery details (date, type, side)
  • Medication indicators (e.g., blood thinners, GLP-1)
  • Appointment details
  • Clinic and surgeon information

From Patients

  • Identity verification information (e.g., date of birth)
  • Check-in responses (e.g., symptoms, pain levels, wound status)
  • Wound photos (if uploaded)
  • Optional notes
  • Technical information (IP address, browser type, timestamps)

This may include sensitive health information.

4. How We Collect Information

We collect information:

  • From clinics when they enrol patients
  • Directly from patients when they use the platform
  • Automatically through secure system operations

We only collect information necessary to operate the service.

5. How We Use Information

We use information to:

  • Deliver pre-operative and post-operative instructions
  • Enable daily check-ins
  • Notify clinics when new patient-reported updates are submitted
  • Provide access to authorised clinicians
  • Maintain system functionality, security, and audit logs

We do not use patient information for advertising or marketing.

6. SMS Communications

MyOpAssist uses SMS to:

  • Deliver instructions
  • Prompt check-ins
  • Provide access to the platform

SMS delivery depends on third-party providers and is not guaranteed.

Patients may opt out by contacting their clinic. Opting out may limit use of the service.

7. Disclosure of Information

We may disclose information to:

  • The patient's clinic and authorised staff
  • Service providers supporting the platform (e.g., hosting, SMS delivery, storage)
  • Regulatory authorities where required by law

We do not sell personal information.

8. Data Storage and Security

We take reasonable steps to protect personal information, including:

  • Hosting data within Australian-based infrastructure
  • Encryption of data in transit using secure protocols (e.g., TLS)
  • Encryption of personal identifying information (PII) at rest within our databases
  • Access controls and authentication to restrict data access
  • Secure storage and controlled access to uploaded images
  • System monitoring, logging, and security practices designed to prevent unauthorised access, loss, or misuse

While we take these precautions, no system can guarantee absolute security.

9. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Meet legal and clinical obligations

Clinics determine clinical record retention requirements.

10. Access and Correction

Patients may request access to or correction of their information by contacting their clinic.

We assist clinics in fulfilling these requests where required.

11. Data Breaches

If a data breach is likely to result in serious harm, we will:

  • Notify the relevant clinic
  • Take reasonable steps to contain the breach
  • Comply with applicable legal obligations

12. Contact

For privacy enquiries:

Email: info@myopassist.com

13. Updates

We may update this Privacy Policy from time to time. The latest version will always be available online.